![]() ![]() If the new phone comes with bundled days/units, then those will be added to the existing days/units. Your phone number, service days, and bucket balances will be transferred to the new phone. In that case, you activate the new phone with a TRANSFER from your old phone. If your old phone is tired, no longer meets required specs, or you want a use a better one, then it's considered an "upgrade". Does it mean your phone doesn't work any more, and it's still under warranty, and you want TF to replace it? If so, they will send you a replacement and you send the broken one back. Sent from my moto e5 (XT1920DL) using HoFo mobile app It might be more than that but the only difference I can find between the phones lies in the network settings. Maybe the CSR has to get permission to reset the APN and that's what rebranding actually is. ![]() I think the APNs aren't the same between TF, Straight Talk, Total Wireless, Net10, etc. ![]() The APN or network settings are very likely the issue. I'm not sure why they'd refuse to activate a Straight Talk on TracFone without rebranding since they boot with the TF logo. With GSM carriers like AT&T or T-Mobile I think once deactivated it requires a new SIM to activate it. With Verizon as the underlying carrier the SIM can be reactivated after it's been used before and deactivated. I think it has something to do with the underlying carriers (Verizon, T-Mobile, AT&T). I am still curious what will happen if you just ask to replace your phone? Is the fact that the phone has never been activated on their network the problem? ![]()
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